Help
Help
One question per page, answered in the first sentence. If yours isn’t here, email us - a person reads it, and the good ones end up on this page.
68 questions, all on this page.
Getting started
Adding a site, getting the script on the page, and making sense of the first numbers.
Privacy and the law
Cookies, GDPR, IP addresses, the DPA, and what we do and don't keep. None of it is legal advice.
- Do I need a cookie banner?
- What should my privacy policy say?
- Is Feasible GDPR compliant?
- What data do you collect?
- What don't you collect?
- Do you store IP addresses?
- How do you count unique visitors without cookies?
- Where is my data stored?
- Can I sign a DPA?
- How does Feasible handle CCPA?
- How does Feasible handle PECR?
- Do you sell my data?
- Who can see my analytics?
The dashboard and reports
What every number on the page means, and the ones that surprise people.
- What's the difference between visitors, visits and pageviews?
- What is bounce rate?
- What's the difference between bounce rate and exit rate?
- What is a visit, and when does it end?
- What are UTM parameters?
- What's the difference between a source and a channel?
- What does (none) mean in a breakdown?
- How do you handle bots?
- Why is my traffic lower than Google Analytics said?
- What is scroll depth?
- How is time on page measured?
- Can I compare two date ranges?
- What is an annotation?
Goals, funnels and events
Counting the things that matter more than a pageview.
Installing the script
Size, speed, single-page apps, ad blockers, proxying, and keeping your own traffic out.
Your account, team and billing
The trial, the bill, the five roles, two-factor, and how to leave.
Importing and exporting
Bringing history in, and taking every raw event back out.
Self-hosting
Running the same binary we run, on your own machine, for nothing.
Troubleshooting
Missing events, wrong countries, numbers that don't match. Start at the health panel.
Nothing matches that. Ask us instead . A real person answers, and the good questions end up on this page.
Still stuck?
Email us. We read everything, we answer in a day or two, and there's no ticket number.
help@feasible.lol